Frequently Asked Questions

Can I have more than one imprint color?

  • No, our items are one color imprint only, black or white

 

Can I have less than the minimum quantity shown on custom Floating Coldy Holdy's?

  • No, each page has it's own minimum quantity. The minimum quantity is based on the case quantities of the item and can not be adjusted.

 

What is the lead time required on orders?

  • The lead time varies on each specific order. Like everything, some things take longer to make than others. Please email us with requests if a specific lead time will be required.

 

When do I receive my artwork proof?

  • All proofs are sent to the same e-mail address your artwork proof was sent from within 48 hours after your order has been placed. 

 

Can changes be made after I have approved my proof?

  • Once artwork has been approved, it is quickly sent into the production que. Any and all changes must be made before our approval e-mail is sent to you in order to guarantee that the change can and will be made. If changes are absolutely necessary and order has not yet been printed, some exceptions can be made but fees may be applied depending the item and if screen has already been made.

 

What is the cancellation policy?

  • All cancellations must be done before artwork has been approved on custom orders and before shipment on standard product orders. There is no penalty fee for early cancellations, you will receive a full refund and a credit memo confirmation via email. For custom orders, if order has yet to print but a screen has been made, fees may apply.